Shipping & Returns

Return Policy

Our policy

Gunpartscatalog.com does not warrant or guarantee any products. Any applicable warranties or guarantees are those offered by the manufacturer.

For more information on factory-direct returns please contact the manufacturer or Contact Us.


"New-in-box" defective and/or damaged items

Gunpartscatalog.com will provide replacement merchandise for "new-in-box" defective items. This includes items found to be defective prior to use within s 7 day period of receipt. All such returns must be authorized prior to return. Once an item has been used, or shows signs of use, the warranty is at the discretion of the manufacturer and not Gunpartscatalog.com. Our customer service staff can assist you in contacting the manufacturer so Contact Us regarding any defective part.


Non-defective returns

Non-defective returns must follow the Return Merchandise Authorization (RMA) Procedure below, be authorized prior to return per the Return Merchandise Authorization (RMA) Procedure and are subject to a 5% sales value restocking fee ($10 minimum). All return freight charges must be prepaid by the customer and are not refundable.  Original purchase shipping costs are also paid by the customer and non-refundable.  If an item was purchased with "Free Shipping" $10 minimum or actual original purchase shipping costs will be deducted from the refund for the returned item. Non-defective returns will either be credited or exchanged at the discretion of Gunpartscatalog.com unless the warranty policy, as listed by the manufacturer, specifically outlines a different course of action. All ammunition sales are final. Gunpartscatalog.com does not accept returns on ammunition purchases.


Special orders and/or large quantity orders

Special orders are, for the most part, non-refunable. Special orders (defined by gunpartscatalog.com as non-stock items) will not be eligible for return unless an established return can be made with the manufacturer.  In the case of defect gunpartscatalog.com will work with the manufacturer on behalf of the customer. All costs incurred in processing such returns, plus a 15% restock fee, will be recharged.


Return Merchandise Authorization (RMA) Procedure

To initiate a return request, please contact our customer service department. Please have the item number, original order number or invoice number, and specific issue with the item at hand. Once the appropriate information is obtained you will be given an RMA number along with shipping instructions. Each box must be marked with this number or it will not be accepted in our warehouse.


Merchandise Credits

Please note that Gunpartscatalog.com will not credit merchandise before it is received back into our facility for any reason. In the case of damaged/defective merchandise, or mis-shipments, the original item must be received in our warehouse before a replacement is sent or a credit issued. Customers may request that a replacement item be shipped prior to return of the original item. In doing so the customer assumes all risk if the original item is not returned, or is returned and not found to be defective. Customers will not receive a return credit prior to receipt of the returned item and processing of the return. Please note returns may take as long as 14 days to process.

 

Shipping

Gunpartscatalog.com typcially uses in the US $9.99 flat rate shipping through the U.S. Postal Service unless otherwise noted.  Flat rate shipping does not apply to overweight items, unusual shaped items, special orders, international shipping or other unique situations.  If an item requires a shipping surcharge the surcharge will be noted in the product description.